UNDERCOVER OPERATIONS AND ASSESSMENTS

Anonymous- confidential visits to your establishment, providing a thorough on-site assessment

We have the ability to assess an operation behind the scenes as an ‘employee’ or through the eyes of a patron

Establishments receive a comprehensive list of recommendations with detailed action plans

Assessments add value to an operation by:
Creating and positive- memorable experience for guests
Reducing operating costs
Increasing efficiency and productivity
Determining areas to increase sales and profitability
Identifying top performers
Increasing employee morale, reduce turnover
Driving return visits
Increasing market value
You see what the guests see!
We evaluate the following:

I Front of House:

Physical, structural and cosmetic details; features, flaws and ‘eyesores’
Restaurant ambiance
Restaurant Management assessment
Business culture and processes
Menu
Food and beverage quality and consistency
Line- level associates; uniform standards, menu knowledge, teamwork, professional conduct and interaction with guests

II Back of House:

Standards of operations
Policies and procedures
Routine- internal health inspections
Food preparation and service
Food safety practices
Food cost analysis
Recipe compliance
Productivity and efficiency
Potential areas of theft